TERMS & CONDITIONS:
1) All tours to be scheduled at a minimum of 12 hours in advance from the order date.
2) Date and time will be confirmed within 4 hours, during regular business hours (Monday to Friday, 9am to 5pm).
3) We do not take responsibility for weather conditions. Please schedule your time accordingly.
4) All appointments can be rescheduled or cancelled up to 4 hours earlier, otherwise a $50.00 cancellation charges will apply.
5) Properties must be ready at the time indicated on your order when photographer arrives as he/she will not be responsible for any staging needs. The property will be photographed "as is".
6) This includes; all staging of the property, ensuring all lights are turned on, animals removed or placed in an environment that will not interrupt the shoot, etc. Any valuables/art put away that the Seller does not want in the virtual tour, etc. The exterior of the property must be free from all refuse, toys, etc.
7) Your iGuide Report will be delivered to you via email within 1 to two business days. If the job is done on a Saturday, it will be delivered to you on Monday, unless there is a statutory holiday, which then it will be the Tuesday. If you are a first-time user, your branding requirements will need to be submitted to us via email to firstname.lastname@example.org to guarantee a 2 business day delivery. Please note that we cannot guarantee a specific time for delivery.
8) Payment is due within 14 days of receipt of iGuide.
9) Travel fee. For listings more than 60km round trip from this postal code: K0C 1A0, there is an additional travel charge of $0.50/km. travel fee= (total round trip – 60km) x $0.50/km.